How can I see the design and development of my online store live?
To be able to see it live you will have to access your customer area, where you can see all the work in progress and access the live view in each of them.
Who does the translations if I want a Multi-Language online shop?
All translations are carried out by native speakers. We currently work with 12 languages, which are the main languages in the world.
Each and every one of the translations needed in your online shop, whether it is the shop itself, products, descriptions or any other text, will be carried out by native speakers, which ensures the unique quality of your translations.
Can I pay for the creation of my online shop in instalments?
Yes, you will have to consult your advisor for all the information and documentation you need to send us.
Payments are made in instalments without any interest or commission and it is possible to pay in up to 1 year depending on the total amount of your budget.
How do I pay for the design and creation of online stores?
Once your advisor sends you your budget and it is accepted, you will have to pay 50% of the total amount of the budget in advance, at that time we will assign the appropriate workers to your project and they will start working on your online store immediately.
At the end of the work, you will have to pay the remaining 50%.
We remind you that each and every one of our works has the Zentica total guarantee. If you are not satisfied with our work or we do not deliver it within the established period, we will refund the full amount you have paid so far.
Will my online store include any kind of instruction manual?
Yes, all our work includes the creation of documentation.
Specifically for this service of creating online stores we created a small instruction manual in PDF format to which you can resort at any time when you have any questions or need to remember how to do any operation.
At the same time remember that you will always have your advisor available for any kind of problem, incident, clarification, consultation or help you need so you have nothing to worry about.
Will my online store have some kind of brand that has been created by Zentica?
None, all our work is delivered with white label, we do not leave any trace or stamp of our intervention, so your online store will have been created by your own team, no one will know that Zentica is behind the creation of your online store.
Does my online store include the SSL certificate?
Yes, each and every one of our developments includes by default the installation of a SSL certificate.
This will make your online store to Google love it because it penalizes for not having SSL certificate and also to your users and customers, who when accessing your online store will see in their own browser the certificate installed saying that the online store is secure.
Are there limits on products, categories or pages when I create my online store?
Not at all, we can create your shop with 2 products or with 2.000.000, the price will only vary if we have to load the products ourselves.
But there is no limit at all
Is there any kind of permanence when hiring the design and development of my online store?
Not at all, your online store is totally yours and you are free to do with it what you want.
When we finish our work and deliver your shop ready to sell, we send you a copy of all the files and a document with all the keys, you will not depend on us at all.
Do I need to have computer knowledge or programming to manage my online store?
Not at all, you only need to have some basic knowledge about handling the internet.
When your online store is finished and ready to sell, your consultant will teach you how to work with your online store, either in person, by phone, by Skype or by remote connection.
At no time will we abandon you with your online store to your fate, your advisor will always be available for you at any time for any questions, clarification or explanation you need, no matter if you need 1 day to control the operation of your store or 3 months, we will always be available to help.
I already have an online store but it is outdated, is it possible to update it?
Is it possible? Yes, it is.
Although in most cases it is not recommended, in 99.9% of the cases your online store will be based on a prefabricated template, which makes it very complicated to give it that change of image and update it.
We advise you to redo it completely, creating a totally scalable online store, with a design created by us from scratch that with constant maintenance will never be outdated or have this problem again.
But it is your decision, it can be done but we do not recommend it.
Who will load all the products in my online store?
It depends on the service you hire, you can hire only the design and development of your online store or also include that we create your product catalog, categories, etc. and leave you the online store ready to sell from the minute 1.
It all depends on the service you want to hire, your consultant will inform you about all the options you have available so you can select the one that best suits your needs and budget.
What guarantees do I have that my new online store will be incredibly good?
To sum it up in one sentence, you have the total guarantee of Zentica.
All the online stores we design and develop are created by us from scratch, we do not use pre-made templates.
Before starting the design and development of your online store, we analyze your market, your sector, your audience, your customers, your products... With all this information a user experience designer and a marketing analyst will create the perfect design for your online store.
At Zentica we do not deliver work that we are not proud of when we see it finished, we create your online store as if it were for ourselves.
In addition, you have Zentica's full guarantee. If you are not satisfied with our services, with the design of your new online store or we fail to deliver on time, we will give you a full refund of everything you have paid so far.
How long will it take to have my online store?
We can not give you a fixed period of time until we know in detail the scope and needs of your online store, in the budget that we make you we will mark a maximum delivery date.